2020 was a year most of us want to forget. The pandemic brought on economic, logistical and technological challenges on a massive global scale, leaving businesses scrambling to adapt. Amidst the upheaval, businesses turned to video conferencing platforms like Zoom and Google Meet to stay connected. Technologies like artificial intelligence (AI) and machine learning (ML) helped augment human efforts to take on everything from health to cybersecurity. Equally, businesses looked toward strategic execution and technology to remain agile among industry shifts and provide a greater return on investments.